RETURN & EXCHANGE
1.International return and exchange policy
We are more than happy to offer you a full refund on all goods returned to us in resalable condition within 30 days of purchase. Therefore, please try your sandals on a carpeted surface until you are sure that they are destined for your wardrobe.
Purchases made outside the UK may be subject to customs and duty fees which you, the customer, is responsible for and must pay. You are responsible for the postage cost to return your items.
Regrettably, delivery charges are non-refundable unless your order is incorrect or faulty. For your peace of mind please make sure you ask for a stamped ‘Certificate of Posting’ to keep as a receipt, as we cannot take responsibility for items that for whatever reason fail to reach us.Do not sent it directly to the address on the parcel. Maybe it’s one of the carrier’s transit warehouse, and which is not correct.Contact our customer service [email protected]， we will tell you a return location closer to you.
Please carefully check your items when they arrive to ensure you are completely satisfied. Should you receive a faulty/damaged item, please email us at [email protected] to let us know and then follow the Returns Procedure above.
For faulty items that have been worn/used or returns that are outside of our Returns Policy please email us at [email protected] for further assistance. We cannot make any promises, but we will check it out and may offer a refund at our discretion.
Earrings - For hygiene purposes, we regret that we are unable to offer refunds or exchanges on earrings.
Swimwear - For hygiene purposes, when trying on all swimwear for size, please keep your knickers on ladies....and gentlemen. If the plastic hygiene sticker has been removed we will unfortunately not be able to refund you..
3.What will happen next
We will email you as soon as we have received your returned item(s) and have processed your refund. Refunds will be credited back via the original method of payment. Please allow up to 14 days for returns to be processed.
5.Before Making a Return Request
6.Return address & refunds
If you have further questions/issues, please don’t hesitate to contact us at [email protected].